Privacy & Policy
Privacy & Policy
This Privacy Policy governs the manner in which we collect, use, maintain, and disclose information collected from users of our website and blog https://holidayseasonindia.blogspot.com/. This Privacy applies to the site ad all products and services offered by us.
GDPR Compliance
We are committed to complying with the General Data Protection Regulation (GDPR) when collect, process, and store personal data in accordance with GDPR requirements.
Collection of Personal Information
We may collect personal identification information from Users in a Variety of ways, including but not limited to when Users visit our site, fill out a form, and in connection with other activities, services, Features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email, address, phone number and other personal information. Users may, However, visit our site anonymously, we will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply, personal identification information, except that if may prevent them engaging in certain Site-related activities.
Use of Personal Information
We may use personal information collected from users for the following purposes:
1. To Personalize user experience
2. To Improve Our Site
3. To send periodic emails
4. To fulfill legal and regulatory obligations
5. To respond to inquiries, questions, and/or other requests.
We do not sell, trade, or rent personal identification information to others
Individual Rights
Under GDPR, Individuals have certain rights with respect to their personal data. If you are a EU citizen you have the right to.
1. Access your personal data
2. Request correction of your personal data
3. Request erasure of your personal data
4. Object to processing of your personal data
5. Request data portability
To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.
CCPA Compliance
We are also committed to complying with the California Consumer Privacy Act(CCPA) when handling personal data of California residents. Our website is designed to protect the privacy of California residents and we collect, process, and store personal data in accordance with CCPA requirements.
Data Collected from California Residents
If you are a California resident, we may collect the following categories of personal information.
1. Identifiers such as name, email address, phone number, IP address, and cookie identifiers.
2. Personal information categories listed in the California Customer Records statute (Cal, Civ, Code § 1798.80(e)) such as name, address and phone number.
3. Characteristics of protected classifications under California or federal law such as age and gender.
4. Commercial information such as records of products or services purchased, obtained, or considered.
5. Internet or other electronic network activity information such as browsing history, search history, and information regarding a consumer's interaction with an internet website or application.
Data Retention
We will retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Security Measures
We take appropriate measures to ensure that personal information is protected from unauthorized access, disclosure, or destruction. We use appropriate technical and organizational measures to protect personal information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, or access
Data Transfers
If we transfer personal data to third parties, we ensure that appropriate safeguards are in place to protect the data during transfer.
Data Breaches
In the event of a data breach that affects your personal data, we will notify you and any relevant authorities as required by GDPR and CCPA
Contacting Us: If you have any questions about
Company Introduction
This Privacy (“Policy”) applies to securing and processing
of personal data by Holiday Season India in connection with personal data
provided by any person (“User”) who has purchased or intends to purchase or
inquiries about any product(s) or service(s) made by TI through any of TI’s
interface channels including website, mobile site and mobile app (collectively
referred herein as“ Sales Channels”).
For the purpose of Privacy Policy:
A. References in this policy to
“you” or “your” are references to ‘User’
B. References to “we”, “us” or
“our” are references to ‘TI’
C. References to “website” mean
a reference to ‘website(s)’, ‘mobile site(s)’ and mobile app(s)
By accessing or using the website or any other sales
channel, the User agrees with the term of the Privacy Policy and the contents
herein. If you disagree with the Privacy Policy please do not access or use our
website or any other Sales Channels.
Your privacy is important to us and we recognise that the
use and disclosure of personal data has important implications for us and for
the users whose personal data we process.
By using or accessing the Website or other Sales Channels,
the user hereby agrees with the terms of this Privacy Policy and the contents
here in.
Purpose
of the Policy
We respect your need to understand how and why information
is being collected, used, disclosed, transferred and stored. Thus we have
developed this Policy to familiarize you with our practices. This policy sets
out the way in which we process your information when you use our Website or
other digital platforms in accordance with applicable data protection
laws/guidelines.
We are committed to protecting your personally
identifiable information by which you can be identified (hereafter referred as
“information” or “personal information” or “personal data” or “special category
of personal data”) by handling it responsibly and safeguarding it by using
appropriate technical and organizational measures.
What
Personal Data we collect?
A. We may collect the following
personal and sensitive information from you while transacting through us:
A. Name, gender, age and date
of birth
B. Contact information, such as
address, email, and mobile phone number
C. Country of residence
D. Credit Card details
E. Passport Number &
frequent flyer number (wherever needed)
F. Lifestyle and social
circumstances (for example, your hobbies)
G. Family details/information
(for example, your marital status and dependents)
H. Employment and education
details (for example, the organization you work for, your job title and your
education details)
I. Financial and tax-related
information (for example your income, investments and tax residency)
J. Postings or messages on any
blogs, forums, platforms, wikis or social media applications of TI and TI’s
third parties
K. IP address, browser type and
language, your access times
L. Information in any
complaints you make
M. Details of how you use our
products and services
N. CCTV footage and other
information we collect when you access our premises
O. Recording of telephone calls
to our representatives and or call centres
P. Details of how you like to
interact with us, and other similar information relevant to our relationship
B. The personal data we collect
may also include ‘sensitive’ or ‘special categories’ of personal data, such as
details about your:
A. Dietary requirements (for
example, while providing your meal preference during flight/ hotel bookings)
B. Health (for example, so that
we can make it easy for you to access our buildings, products and services,
and/or for any special assistance required by you)
C. Personal information of
other customers/users/travellers, if you provide personal information to us
regarding individuals other than yourself, you agree
A. To inform the individual
about the content of this privacy policy
B. To obtain any
legally-required consent, for the collection, use, disclosure, and transfer
(including cross-border transfer) of individual’s personal information, from
the individual in accordance with the legal and regulatory requirements
D. The other information that
we collect
A. Analytics: Google Analytics,
Apps flyer, Face book Ads conversion tracking, Google Tag Manager, Intent
Media.
B. Adobe Analytics: Cookies,
Usage Data and various types of Data as specified in the privacy policy of the
service.
C. Infrastructure monitoring:
Crashlytics- Geographic position, unique device identifiers for advertising
(Google Advertiser ID or IDFA, for example) and various types of Data as
specified in the privacy policy of the service.
D. Location-based interactions:
Geographical locations
E. Unique device
identification: This Application may track Users by storing a unique identifier
of their device, for analytics purposes or for storing Users' preferences.
How
do we collect Personal Data?
A. Directly: We obtain personal
data directly from individuals in a variety of ways, including but not limited
to obtaining personal data from individuals who provides us their business
card, complete our online forms on our website/mobile app, provides records
relating to previous requests or reservations made, subscribes to our
newsletters and preference centre, registers for webinars, attends meetings or
events we host, visits our offices. We may also obtain personal data directly
when, for example, we are establishing a business relationship, performing
professional services through a contract, or through our hosted software
applications.
B. Indirectly: We obtain personal
data indirectly about individuals from a variety of sources, including but not
limited to from the travel agents, other travel websites, social media,
authorized representative when such person is seeking travel services
information on others behalf and our clients. We may attach personal data to
our customer relationship management records to better understand and serve you,
satisfy a legal obligation.
C. Public
source: Personal
data may be obtained from public sources such as news articles and Internet
searches.
D. Social
and professional networking sites: If you register or login to our websites
using social media (e.g., LinkedIn, Google, or Twitter) to authenticate your
identity and connect your social media login information with us, we will
collect information or content needed for the registration or login that you
permitted your social media provider to share with us. That information may
include your name and email address and depending on your privacy settings,
additional details about you, so please review the privacy controls on the
applicable service to set how much information you want to be shared with us.
E. Business
clients: Our
business clients may engage us to provide products/services offered by us which
involves sharing personal data they control as part of that engagement. Our
services may also include processing personal data under our clients’ control
on our hosted software applications. All such processing will be governed by TI
client’s privacy policy.
How
will we use/process your personal data?
A. We do not sell or trade upon
any of the above foregoing information without your consent. The foregoing
information collected from you is put to the following use:
A. For the purpose of
reservation and booking the services for you and for individuals whose
information has been provided by you.
B. Information like Credit Card
Details and Net Banking Details are usually collected directly by the payment
gateways and banks and not by TI, but if ever stored or retained by us, remain
internal.
C. These details may also be
processed with the help of certain third parties only for the purpose of
processing 'Cash Back & Discounts' and Charge Backs, if applicable.
Information like Mobile no, e-mail address and postal address may be used for
promotional purposes.
D. To manage and respond to any
request you submit through our website.
E. To meet legal and regulatory
requirements.
F. Promoting our professional
services, products and capabilities to existing and prospective business
clients/ customers.
G. Sending invitations and
providing access to guests attending our events and webinars or our sponsored
events.
H. Personalizing online landing
pages and communications we think would be of interest based on interactions
with us.
If you choose not to share
this information, you can still visit our website, but you may be unable to
avail certain options or our services.
B.
How
we use Cookies?
In general, you can visit
our website without telling us who you are or revealing any personal
information about yourself. We track the Internet address of the domains from
which people visit us and analyze this data for trends and statistics, but the
individual user remains anonymous.
Some of our web pages use
"cookies" so that we can better serve you with customized information
when you return to our site. Cookies are identifiers which web sites send to
the browser on your computer to facilitate your next visit to our site. You can
set your browser to notify you when you are sent a cookie, giving you the
option to decide whether or not to accept it. The information we collect and analyze
is used to improve our service to you.
With
whom do we share your Personal Data
In connection with any of the purposes outlined in the
“How will we use/process the personal data?” section above, we may disclose
details about you to:
A. Other members of the TI
group companies or third parties that provide services.
B. Competent authorities
(including appropriate legal authority and authorities regulating us for
internal compliance and audit(s)).
C. Other organization to whom
we may transfer our rights and/or obligations under the Terms agreed between TI
and respective organization.
D. Any other person or
organization after a restructure, sale or acquisition of any member of the TI,
as long as they use your personal information for the same purposes we did.
E. Credit reference agencies or
other organizations that help us make credit decisions and reduce the incidence
of fraud.
F. Other third parties that
reasonably require access to personal data relating to you. With specific
reference to third party, We use third-party service providers to serve ads on
our behalf across the Internet and sometimes on this site. They may collect
anonymous information about your visits to our website, and your interaction
with our products and services. They may also use information about your visits
to this and other websites to target advertisements for goods and services.
This anonymous information is collected through the use of a 'pixel tag', which
is industry standard technology used by most major websites. No personally
identifiable information is collected or used in this process. Such third
parties do not know your name, phone number, address, email address, or any
personal information which can identify you.
If you would like more information about this practice and
to know your choices about not having this anonymous information used by our
third party service provider, please email to us.
Our website hosts various blogs, forums, wikis and other
social media applications or services that allow you to share content with
other users (collectively “Social Media Applications”). Any personal data that
you contribute to these Social Media Applications can be read, collected and
used by other users of the application. We have little or no control over these
other users, so any information you contribute to these Social Media
Applications might not be handled in line with this privacy policy.
Information
Protection and Security
Taking into account the costs of implementation and the
nature, scope, context and purposes of processing as well as the risk of
varying likelihood and severity for the rights and freedoms of natural persons,
we implement appropriate technical and organisational measures to ensure a
level of security appropriate to the risk of processing, including:
A. the encryption of personal
data;
B. the ability to ensure the on
going confidentiality, integrity, availability and resilience of processing
systems and services;
C. the ability to restore the
availability and access to personal data in a timely manner in the event of a
physical or technical incident; and
D. a process for regularly
testing, assessing and evaluating the effectiveness of technical and
organisational measures for ensuring the security of the processing.
We ensure that those who have permanent or regular access
to personal data, or that are involved in the processing of personal data, or
in the development of tools used to process personal data, are trained and
informed of their rights and responsibilities in when processing personal data.
To protect your personal data and prevent unauthorized
access, we have put in place appropriate security measures and certifications.
We require any third parties processing your information
to do the implement the same levels of protection with respect to your data.
While no system is full-proof, including ours, we will
continue using internet security procedures to ensure your data remains safe
with us. By opening, browsing, using this site for transactions or storing any
data/information, you agree to comply with the latest revised privacy notice in
effect at such time. If you use some social networking or other service which
maintains your information, it is governed by their terms of use and privacy
notice.
Data
Retention
We will only retain your personal data for as long as
necessary to fulfil the purposes we collected it for. This includes, for
example, the purposes of satisfying any legal, regulatory, accounting,
reporting requirements, to carry out legal work, for the establishment or
defence of legal claims.
We will retain your personal data in our databases in
accordance with our document management, retention and destruction policy and
applicable laws. This period may extend beyond the end of your relationship
with us, but it will be only as long as it is necessary for us to have
sufficient information to respond to any issues that may arise later. For example,
we may need or be required to retain information to allow you to obtain credit
for trip you purchased but had to cancel. We may also need the retain certain
information to prevent fraudulent activity; to protect ourselves against
liability, permit us to pursue available remedies or limit any damages that we
may sustain; or if we believe in good faith that a law, regulation, rule or
guideline requires it.
In some circumstances we may anonymise your personal data
(so that it can no longer be associated with you) for research or statistical
purposes in which case we may use this information indefinitely without further
notice to you.
Changes
to the Policy
This notice is effective as of 1st January 2020. We
reserve the right to update or change this Policy at any time, and we will
provide you with the updated policy when we make any substantial updates at the
earliest either through email or by providing a prominent notice of change on
our Website. You should check the policy periodically. Your continued use of
our Website after we post any modifications to the policy on this page will
constitute your acknowledgment of the modifications and your consent to abide
and be bound by the modified notice.
Your
Rights
Under certain circumstances, you have rights under
applicable data protection laws in relation to your personal data. It is our
policy to respect your rights and we will act promptly and in accordance with any
applicable law, rule or regulation relating to the processing of your personal
data.
We may need to request specific information from you to
help us confirm your identity and ensure your right to access your personal
data (or to exercise any of your other rights). This is a security measure to
ensure that personal data is not disclosed to any person who has no right to
receive it. We may also contact you to ask you for further information in
relation to your request to speed up our response.
We try to respond to all legitimate requests within one
calendar month. Occasionally it may take us longer than one calendar month if
your request is particularly complex or you have made a number of requests. In
this case, we will notify you and keep you updated.
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